Customer Success: Bangalore International Airport (BIAL) partnered with GrayMatter to accelerate digital transformation, streamline operations, and enhance traveler experience. In this testimonial, Akash, Senior Product Manager at BIAL, shares how GrayMatter solutions are driving measurable impact:
- EPOS Integration: 300+ PoS terminals unified across 70 brands and 220+ F&B, retail, and duty-free outlets
- Revenue Efficiency: Billing cycle reduced from 45+ days to within 24 hours post-transaction
- Actionable Insights: Analytics on spend-per-passenger, penetration, average order value, and KPIs for smarter planning and forecasting
- Operational Savings: 100+ man-hours saved monthly through automated reporting, validation, and invoicing
- BLR Pulse App: Elevating passenger journeys with flight booking, cab booking, duty-free pre-orders, F&B pre-booking, and lounge access
Together, BIAL and GrayMatter are redefining airport retail and ancillary revenue with a robust, data-driven digital core.