Overview
Grupo Aeroportuario del Pacífico (GAP), Mexico’s largest airport operator, manages 12 airports in Mexico and two in Jamaica, serving over 63 million passengers annually. Seeking to modernize retail operations, GAP aimed to replace manual reporting with a unified, datadriven system for real-time sales, reconciliation, and analytics.
The challenge
- Manual and error-prone retailer reporting delayed revenue reconciliation.
- Limited visibility into store, product, and passenger-driven sales trends.
- Absence of real-time analytics for store and category performance.
- Need for scalable retail data integration across multiple airports.
The solution
GrayMatter implemented StoreSense, an IoT-based retail analytics platform connecting all PoS systems to deliver unified, real-time visibility across GAP’s airports. The platform captures detailed transaction data, performs revenue computations based on MAG and revenue-share contracts, and reconciles results instantly.
Implementation
- Automated sales capture from 150+ PoS across 12 airports.
- Multilingual dashboards in English and Spanish for accessibility.
- Automated billing reconciliation with configurable business rules.
- Role-based dashboards tailored for commercial, finance, and operations teams.
- Integration with ERP, billing, and concession management systems.
Results
StoreSense has transformed Grupo Aeroportuario del Pacífico’s retail and F&B operations from manual reporting to automated, insight-driven management. The solution’s unified analytics, automation, and predictive capabilities empowered GAP to grow sales by 30% across major brands without any significant rise in passenger traffic, highlighting operational excellence and smarter retail efficiency.
"After implementing StoreSense, we have seen a great impact on sales from our brands. It has simplified our processes since sales data now flows automatically without depending on manual inputs."
