The challenge
- Lack of consolidated visibility across retail operators and concessionaires.
- Multiple POS environments operating independently.
- Delayed access to retail performance information.
- Limited ability to analyze passenger spending behavior.
- Need for stronger commercial governance and revenue monitoring.
The solution
StoreSense provides airports with a comprehensive retail performance management framework that transforms sales data into actionable intelligence.
Core Capabilities & Differentiators:
- Real-time sales capture from POS systems and receipt printers.
- Centralized retail performance dashboards and analytics.
- Passenger spend and transaction trend analysis.
- Revenue monitoring across concessionaires and categories.
- Executive dashboards with role-based access.
- Automated reporting and commercial performance tracking.
- Standardized data collection across retail operators.
- Scalable architecture supporting future commercial expansion.
The platform enables airport operators to move beyond reporting and toward proactive retail optimization, revenue growth, and improved passenger experiences.
Implementation
- 58 brands integrated into a centralized analytics platform.
- 119 stores connected through standardized retail reporting.
- 161 POS terminals enabled for real-time sales capture.
- Single source of truth for commercial performance monitoring.
- Improved transparency and governance across retail operations.
- Faster, data-backed commercial decisions supporting revenue growth.
Results
The implementation of StoreSense marks a significant milestone in MCIA’s commercial transformation journey. By digitizing retail sales capture and integrating commercial intelligence into a single platform, MCIA has established a foundation for smarter, faster, and more transparent decision-making.
Today, airport stakeholders can access real-time insights into sales performance, passenger spending behavior, and concessionaire operations across the airport. This visibility enables stronger commercial governance, improved retailer collaboration, and sustainable nonaeronautical revenue growth.
As MCIA continues to expand its retail ecosystem, StoreSense provides the scalable intelligence platform needed to support future growth while enhancing both commercial performance and passenger experience.
"StoreSense has enabled us to bring multiple concessionaires, stores, and POS systems under a single platform. We now have live visibility into transaction-level performance, helping us track sales trends, monitor store performance, understand passenger spend, and make faster data-driven decisions."
